No Small Change : Rethinking the Retail Customer Experience 24/12/202415/10/2014 door Rudi bron: Tricia Morris (Parature from Microsoft) https://www.linkedin.com/pulse/article/20141013134612-27855475-no-small-change-rethinking-the-retail-customer-experience?trk=nus-cha-roll-art-title
